Refund policy
Exchange Policy
At Essential Layers, we want you to be completely satisfied with your purchase. If your item does not fit or meet your expectations, we offer exchanges only within 15 days of delivery. We do not offer refunds.
Exchange Eligibility
- You have 15 days from delivery to request an exchange.
- The item must be unworn, unwashed, and unused, with all original tags attached.
- The item must be in its original packaging.
- You will need your order number or proof of purchase.
Handling Fee
A handling fee applies to all exchanges to cover processing and shipping costs. The fee is calculated as a percentage of the item price and will be shown before you confirm your exchange request.
How to Request an Exchange
- Log in to your account at trylayers.com/account.
- Go to your order history and find the order you would like to exchange.
- Click "Request return" and select the item and reason (e.g., wrong size).
- Review the handling fee and submit your request.
- Once approved, we will provide return instructions and ship your replacement item.
Not sure about your size? Check our size guide before placing your order.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@trylayers.com. We will arrange a replacement at no additional cost.
Items Not Eligible for Exchange
- Items worn, washed, or altered in any way.
- Items without original tags and packaging.
- Items purchased on sale or with a discount code.
Exchange Shipping
Return shipping for exchanges is the customer's responsibility. We will ship the replacement item to you free of charge.
Important Notes
- No refunds will be issued under any circumstances, except where required by law.
- Exchanges are subject to availability. If your preferred size or color is out of stock, we will offer an alternative or store credit.
- Each order is eligible for one exchange only.
For any questions, reach out to us at support@trylayers.com.